Privacy Policy

Last updated : 18 July 2025

At Toko.chat, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, and products.

1. Information We Collect

Account Information: When you sign up, we collect your name, email address, and other details necessary to create and manage your account.
Payment Information: We do not store your payment card details directly. All payment transactions are securely processed by our trusted payment providers, who act as our Merchant of Record or payment facilitators.
Usage Data: We automatically collect information about how you use our services, including IP address, browser type, device information, and pages visited.
Chat Data: We store the chat messages and interactions you and your users have with your Toko.chat chatbot.
Uploaded Documents: When you upload documents to be used as knowledge for your chatbot, we securely store these files and their contents. These documents are only used to provide chatbot functionality and are not shared with third parties except as necessary to provide our services.
Cookies: We use cookies and similar technologies to enhance your experience and analyze site usage.

2. How We Use Your Information

To provide and maintain our services.
To process payments and manage subscriptions securely through our payment providers.
To personalize and improve your experience.
To communicate with you about your account, updates, and support.
To monitor and analyze usage and trends to improve our platform.
To comply with legal obligations.

Payments and Merchant of Record

All payments on Toko.chat are processed securely by our trusted payment providers. When you make a purchase, your payment information is handled in accordance with the respective provider's privacy policies. These providers are responsible for billing, payment processing, and compliance.

International Data Transfers

Your information may be transferred to and processed in countries outside of your own, including the United States and other jurisdictions where our service providers operate. We take steps to ensure your data is protected in accordance with applicable law.

Third-Party Service Providers

We use trusted third-party service providers for hosting, analytics, payment processing, and other functions necessary to operate Toko.chat. These providers only access your information to perform specific tasks on our behalf and are obligated to keep your data secure and confidential.

Your Rights

Request access to or a copy of your personal data.
Request correction or deletion of your information.
Object to or restrict certain processing.
Withdraw consent where you have provided it.
To exercise these rights, please contact us at support@toko.chat. We will respond to your request within 30 days.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices. We will notify you of any significant changes by posting the new policy on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

support@toko.chat